“Being able to contact a fully trained Service Desk Technician directly within a larger time slot provides customers with an extra layer of security and reassurance outside normal office hours when our customers are at their busiest. From our office, we are able to respond to, act upon and resolve a customer’s incident before it has time to significantly affect their service.” (Ashe Mohammed, UKTI Managed Services Manager, Core)
Core recognises the need to provide customers with exceptional support throughout the service life-cycle. Which is why Core delivers a premium service through a strong, reliable and dedicated technical team.
The objective is to provide even faster responses and improved continuity of service to our customers, who have offices in different time zones around the world. Our rotas are designed to ensure that there is always sufficient overlap in which to ‘pass the baton’ on any support investigations.