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Managed Services
FACT SHEET

IT Managed Service Desk

At Core, we distinguish ourselves by offering hybrid support from our teams based across England, Scotland, and Poland, providing unparalleled industry service levels. We boast an impressive first contact resolution rate (FCR) of over 70%, frequently surpassing 90%, coupled with an exceptional average response time of just 10 seconds via phone.

Whether you need comprehensive change and incident management services, or prefer to maintain process control; download our fact sheet and learn how we can adapt to meet your specific requirements.

Why Core?


We're one of a handful of selected partners chosen by Microsoft to help you maximise the value and impact of Microsoft 365 solutions, while simplifying licensing, management, and vendor landscapes, and without impacting employee productivity.

Microsoft Solutions Partner

 

Why Core?