Core have partnered with Wavenet to offer full telephony capabilities for Microsoft Teams as part of your journey towards a Modern Workplace.
In the final part of our webinar series, join Mike Korkidakis, Microsoft Teams telephony specialist and EMEAA Channel Manager at Wavenet, for a deep dive into the call features and functionality of TeamsLink for Microsoft Teams.
In this practical demonstration, Mike highlighted how you can enhance your Microsoft Teams experience with the TeamsLink platform for both end-users and from a technical set-up perspective. You’ll learn about:
- Voice/video calls and Screen Sharing
- Multi-layered visual call routing and IVR
- Contact Centre functionality
- Skill-based routing and Smart Agent Selection
- CRM Integration
- Call recording
- Advanced PowerBI Reporting
Mike discussed how you can achieve an effective deployment or migration to Microsoft Teams, ensuring you avoid Teams sprawl, promote user adoption and what training and resources are available.