Webinar On-Demand: Transform Utility Onboarding with AI Automation

Transform Utility Onboarding with AI-Powered Automation

Transform Utility Onboarding with AI-Powered Automation 

Recorded Webinar, now available On-Demand
Hosted by Core and Netcall

Presented on Thursday 11th December 2025

WATCH THE TRAILER ➔

Is your onboarding process losing customers before the relationship even begins?

Utility companies consistently rank lowest in the UKCSI, with satisfaction scores around 69–70 out of 100. While billing and service issues often take the blame, the real problem often starts earlier — with a broken onboarding experience. That first impression matters. Yet too often, it’s slowed by delays, disjointed systems and digital dead ends.

Fill in the form on the right to watch the full webinar – in the recording, we discuss how AI-powered automation and low-code workflows can fix the friction, improving First Contact Resolution (FCR) and creating a smarter, more seamless onboarding journey from day one.

What the webinar covers

Why poor onboarding is one of the biggest hidden drivers of low satisfaction in utilities.
How AI and automation can simplify complex onboarding journeys without losing the human touch.
Real examples of utilities using low-code and intelligent workflows to improve FCR and Customer Satisfaction Score (CSAT).
How Liberty IDP from Netcall uses AI-powered Intelligent Document Processing (IDP) to turn unstructured content into structured, actionable data.

How to use data to personalise onboarding, reduce repetition, and keep customers informed.
The key KPIs that matter (CSAT, CES, NPS) — and how to track and improve them in real time.

What you'll gain from watching the webinar

A clear understanding of why onboarding is critical to customer satisfaction — and what’s holding it back.
Practical ways to use low-code automation and AI to streamline the experience.
Insights into building connected, friction-free journeys that keep customers informed and engaged.
Real-world examples of measurable improvements in CSAT, CES, and NPS.
A framework to help you turn onboarding from a weak point into a competitive advantage.

About Core

Core is a leading provider of digital transformation solutions for the utilities sector.

By integrating systems and data, we help utility providers streamline operations, improve customer engagement, and drive greater efficiency across their services.

Our expertise in low-code platforms and end-to-end service delivery enables utilities to adapt to changing customer expectations, reduce friction in key processes, and deliver a more connected, seamless experience from onboarding to ongoing service.

About Netcall

We're helping utility providers transform how they work – and how they serve their customers – with smart, connected digital solutions.

Our Liberty platform brings together low-code app development, process automation and AI-powered tools to streamline operations, boost productivity and deliver standout customer experiences. Whether it’s automating scheduling, improving fault detection or supporting vulnerable customers, we’re here to help you stay agile, responsive and ready for whatever comes next.