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Helping to keep your business working

 

With COVID-19 continuing to impact people and countries around the world, businesses are now facing unprecedented remote working situations across their company. However, many aren’t prepared for a change in how they work; others may have the technology, but don’t know how to get started to enable everyone to work remotely and on any device.

In this three-part webinar series, Core will explore the practicalities of enabling technology to facilitate remote working, as well as offer advice and guidance to get the most out of Microsoft Teams.

Part 1: A practical guide to making the most of remote working with Microsoft Teams

Delivered by Core’s Microsoft Solutions Specialist, and self-professed Teams Guru, Kat Greenan.

As organisations are urged to work remotely, there is an unprecedented influx of businesses implementing Microsoft Teams. And while Teams has matured fast in terms of its feature set to improve teamwork and collaboration, many businesses and users are finding themselves not only in a new remote working world but faced with new technology and ways of working that they are unprepared for. 

In this practical insight session, Kat will answer the most commonly asked questions around Teams to help you and your users get the most from it and stay productive during these challenging times:

  • What is Microsoft Teams?
  • How does Microsoft Teams address the common challenges businesses are facing with remote working?
  • What options are available to implement Microsoft Teams, and their implications?
  • Where does it fit in the organisation compared to other tools and software?
  • What are the potential business benefits, with a specific look at common use cases?
  • Microsoft Teams best practices, negating risks to success and avoiding pitfalls
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Part 2: Architect, adopt and govern Teams – the guide to a successful and sustained Teams implementation

Delivered by Eamon McGann, Core’s Customer Solutions Director.

In this session, Eamon shared his top five deployment tips and best practice governance recommendations to ensure you achieve a successful and efficient Teams deployment.

Eamon also gave a demonstration of Core’s new, automated Teams creation process.

Learn how to architect and organise Teams and channels as part of the wider Microsoft 365 ecosystem, ensuring consistency across the key applications: Teams, SharePoint, OneDrive and Outlook.

Key take-aways:

  • Avoid the pitfalls of Team sprawl
  • Understand the approaches to Teams governance, including automated governance
  • Can we prevent data sprawl and GDPR breaches within Teams?
  • Best practices in managing and protecting your data in Teams
WATCH ON-DEMAND

Part 3: Extending the value of Microsoft Teams

In this webinar, Davide Ranchetti, Core’s Lead Solutions Architect, showcased how to extend the value of your Microsoft Teams investment by utilising the Microsoft Power Platform to automate, extend and enhance your existing architecture.

You’ll learn how Power Platform can empower your users to do their work more efficiently, achieve real savings through process automation, and bring relevant data to users when they need it.

Davide will illustrate how approval tasks and other activities can be built from a technical point of view and discuss best-fit business scenarios that would benefit from the solution.

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Part 4: Direct Routing with a difference in Microsoft Teams

Core have partnered with Wavenet to offer full telephony capabilities of Skype for Business and Microsoft Teams as part of your journey towards a Modern Workplace.

With Mike Korkidakis, Microsoft Teams telephony specialist and EMEAA Channel Manager at Wavenet. In this practical demonstration, Mike highlighted how you can enhance your Microsoft Teams experience with the TeamsLink platform for both end-users and from a technical set-up perspective. You’ll learn about:

  • Voice/video calls and Screen Sharing
  • Multi-layered visual call routing and IVR
  • Contact Centre functionality
  • Skill-based routing and Smart Agent Selection
  • CRM Integration
  • Call recording
  • Advanced PowerBI Reporting

Mike discussed how you can achieve an effective deployment or migration to Microsoft Teams.

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Where to from here?

Modern Workplace Swish@4x

Modern Workplace

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Teamwork Swish@4x

Teamwork & Collaboration

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Licensing Swish@4x

Microsoft Licensing

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