Skip to content
Our difference

We are on a mission to deliver innovative business transforming technology solutions that exceed our customers’ expectations.
 

Our culture

Our values guide us in everything we do and help shape our culture and customer approach. Find out more about our values and meet some of our team.
 

Our Microsoft Partnership

As a Microsoft Solutions Partner, we’ve been at the centre of the revolutionary changes that technology has brought to every aspect of life and we continue to stand by their side at the centre of tomorrow’s digital transformations.

Microsoft Solutions Partner

Our partners

We have successfully built relationships with multiple partners that prepare businesses for the future.
 

Carbon management

We understand our environmental responsibilities as a UK business and IT Managed Service Provider, and we understand how important it is for our customers to partner with responsible providers.
 

Careers

Our team is made up of a diverse group of people from all around the world, and we all have one thing in common: we’re passionate about providing our customers with outstanding solutions.

Thinking of selling your IT business?

Core is a well funded Microsoft Solutions Partner with a 30 year history of being at the heart of control in IT.

We are supported by our bankers and have funds available for strategic business acquisitions. Together with our successful acquisition track record and a commitment to making deals happen, now is the perfect time to talk to us if you are considering selling your IT business.

If you are interested in discussing a potential exit of your IT business, please complete the form on the right. All correspondence will be treated in the strictest of confidence and a mutual non-disclosure agreement will be exchanged prior to any discussions taking place.

Interactive Microsoft workshops

Our workshops are designed to help you realise the value of Microsoft technologies in your business, gain real value from your investment and transform the way you work.

The workshops are a collaborative and immersive experience; our experts will work with you to identify your business objectives and establish the Microsoft technologies to help you achieve them.
 

Request a workshop

Our range of workshops covers every aspect of the modern workplace including productivity, collaboration, identity, security and compliance and communication, with interactive and engaging sessions that bring the art of the possible to life.

Download our workshop guide

Read more about the interactive workshops we offer, and how they can benefit your business by downloading our guide.

MCI Workshop Introduction

Managed Services

Discover why Core is the first choice for many organisations looking to add flexibility, efficiency, and expertise to their teams.

Cloud Technology

From Microsoft’s leading platforms to bespoke cloud solutions, Core’s range of cloud technology solutions covers everything the modern workplace needs.

Professional Services

Whichever challenges you face on your digital journey, Core's professional services team has a solution to help, from Automation & AI to our innovative Smart Services.

Public Sector

Certified secure solution for the public sector, providing a reliable, flexible, secure and affordable IT solution.

Commercial Sector

Certified commercial sector solutions, covering all your commercial needs from financial and legal services, through to manufacturing.

Download our Frontline Workers white paper

Learn how technology can help to balance productivity with wellbeing for Frontline Workers.

White paper: How technology is revolutionising the health and productivity of frontline workers


Why our customers choose us

Since we were founded in 1990 and started our Microsoft journey, we have supported over 10,000 customers on their communications and collaboration projects, and with the introduction of Microsoft's cloud technology, have grown our capabilities significantly across Microsoft 365 and Azure.

What sets us apart is a talented and passionate team who truly love what they do, demonstrating boundless enthusiasm and dedication in every single project.
 

logo-menu-david-lloyd

"It was apparent from day one that Core had a depth of knowledge in Microsoft 365, which we simply hadn’t found anywhere else."

Greater London Authority

"Core has a lot of experience working with the public sector, which was definitely a benefit."

Angel Trains

"There’s such a good working relationship with Core, it’s like having another permanent person in our organisation."

Talbot

"We had a really good, down to earth relationship with a few of the guys, and they know what they are doing."

Read our latest blog articles

Boosting Financial Services with Intelligent Automation



Microsoft Copilot: Key Updates from the 2024 Wave 2 Release
Unlocking the Power of Business Agility with Low Code Solutions



Revolutionising Legal Services with Process Automation
The Core knowledge hub

Stay up-to-date with the latest insights, trends, and discussions from Core's team of subject matter experts through our blog topics, news articles and downloadable resources.



Managed User Services

Managed Services

Managed User Services

The modern workplace has evolved, inspiring innovative technologies, increasing cloud adoption, and enabling flexibility into the way we work.

We believe that businesses striving to meet the demands of a modern workplace need modern managed services behind them, providing users with the support they need, wherever they are.

Core’s range of managed services begins with the user in mind. Our Managed Service Desk and Managed End User Compute services work hand in hand, or as standalone services, streamlining your users’ workday, from the moment they log in to the moment they sign off.

Our managed user services

We firmly believe that in order for businesses to successfully meet the demands of a contemporary workplace, they require cutting-edge managed services that can effectively provide users with the essential support they need.

Managed Service Desk
Our Managed Service Desk provides an enterprise-level 1st line helpdesk as a managed service.

Give your employees the level of support they need to be productive, and your business the reliability it needs to succeed. A scalable and flexible service desk is vital for organisations seeking to develop a modern workplace. Our Managed Service Desk has been developed with the end user in mind, focusing on first-time fix, effective communication, and continual improvement.

Our Shift-Left methodology provides users with self-help resources which reduces call volume, allowing our team to focus on meeting our agreed KPIs (Key Performance Indicators). Managed by Core’s Service Management team, Core’s Managed Service Desk has been designed to meet the complex needs of the modern workplace, adding value through experience, and delighting our customers with first-class capabilities.

Managed EUC (End User Compute)
Core’s Managed EUC Service offering has been designed from more than three decades of experience delivering Microsoft solutions.

Our EUC Managed Service supports physical desktop environments, virtual desktop environments, and BYOD (Bring Your Own Device) and Mobile Device Management environments, making it the go-to service for organisations looking to simplify workflows, maximise productivity, and improve efficiencies.  

We understand the positive differences end user compute solutions can make to a business. As a result, our standard EUC configurations have been designed to surpass the needs of most businesses. Should you require further configurations, our team will be more than happy to develop packages tailored to your organisation.

FACT SHEET

Core IT Managed Service Desk

Having a strategic technology framework is crucial for your business success.

At Core, we provide a holistic suite of managed IT services, professional services, and innovative Core Smart Services, tailored to propel your organisation toward optimal outcomes and success.

We distinguish ourselves by offering hybrid support from our teams based across England, Scotland, and Poland, providing unparalleled industry service levels. We boast an impressive first contact resolution rate (FCR) of over 70%, frequently surpassing 90%, coupled with an exceptional average response time of just 10 seconds via phone.



Core IT Managed Service Desk fact sheet
bg-sec-icon-light

Do you need help developing your modern workplace?

Fill in the form to discuss your options with one of our specialists and get a free assessment of your environment:

What you'll get from the assessment:

  • An understanding of how your business can develop a Modern Workplace
  • Clear advice on any challenges your business may face and how to overcome them
  • A clear pathway for your business to take, with guidance on adoption and deployment

What our customers say about us

Simon BealeIT Development Manager, Angel Trains
The team at Core are excellent. We enjoy working with them and they have experts in a wide variety of fields so can help with most projects we need assistance with.
Angel Trains
Alistair TriggIT Manager, Hart District Council
Core provides really cost-effective and flexible support in a model that works really well for Hart. Through Core’s implementation of advanced infrastructure projects, we’ve been able to offer a better experience for our communities, with the appropriate security and compliance we required.
 
logo-testimonial-hartdistcouncil-460
Jane LoveseyProgramme Manager, Six Degrees

Core have been outstanding to work with. They really listened to what we were trying to do, talked through all of their ideas, and fully explained the pros and cons involved while taking into account our long-term business goals.

logo-testimonial-sixdegrees-460

Tom BradyChief Information Officer, The University of Law

Over the years, Core and the University of Law have built a strong relationship based on trust, expertise and knowledge. Core has always listened to and addressed our specific needs, before tailoring a specific and precise solution, whether that be delivering a successful SharePoint Online project, or when approached for some guidance or advice around Dynamics 365 licensing. We very much look forward to collaborating on future projects with Core.

logo-testimonial-ulaw-460

Stephen WarrenImplementation Manager, David Lloyd Clubs

It was apparent from day one that Core had a depth of knowledge in Microsoft 365, which we simply hadn’t found anywhere else.

With pre-purposed training modules and the ability to tailor training to our specific needs, Core ticks all the boxes. What may have taken weeks to prepare by way of training materials, instead took only days.

logo-testimonial-davidlloyd-460

Rob LeverSenior IT Operations Manager, Cornerstone

Core have helped us with various projects, from initiation to delivery for web development to app deployments, and they have always shown a high level of expertise and creativity. Core is not just a solution provider, they are also a trusted advisor who take time to understand our needs and goals to ensure our investment delivers value to the business. In an age where supplier engagement can be painful, it has been a pleasure working with Core since the outset!

Cornerstone