Managed Services

At Core, our IT Service Desk isn’t just a support line—it’s a high-performance, enterprise-grade helpdesk designed to keep your business running smoothly.

With average phone response times of just 10 seconds, your team connects instantly with expert support. Our first contact resolution (FCR) rate sits at an impressive 75%, regularly climbing above 90% during peak periods, and we achieve an 85% first-time fix rate—minimising disruption and keeping your people productive day in, day out.

We back this up with 24/7 availability, rigid SLA compliance (95%), and a deeply embedded shift-left strategy that pushes resolution closer to the front line. This approach reduces unnecessary escalations and ensures incidents are resolved quickly and effectively, all while maintaining best-practice ITIL frameworks (v3 & v4).

But what really sets Core’s Service Desk apart is our commitment to user satisfaction. With a Net Promoter Score (NPS) of +80, we consistently outperform the world-class benchmark for support. You’ll feel like our team is an extension of your own—dedicated, responsive, and aligned with how you work. Whether you need fully outsourced first-line helpdesk support, 24/7 escalation, or deep integration with your internal IT team, we tailor our service to your business.

Core’s End-User Computing (EUC) service delivers secure, well-managed devices that keep your hybrid and mobile teams productive. We help you streamline device deployment, updates and support, reducing complexity across your digital workplace.

Our managed EUC offering covers the full device lifecycle, including profile management, compliance controls and seamless onboarding. With optimised security and reduced admin overhead, your IT team can focus on more strategic priorities.

By partnering with Core, you gain a reliable, scalable approach to endpoint management. Your users stay empowered with the right tools, while your organisation benefits from stronger security, improved efficiency and consistent user experiences.

Our Managed Cloud services provide you with the tools and security your users need, wherever they are. Managed by our service management team, our cloud services have been developed to provide 2nd and 3rd line support to our customers’ service desk functions.

Managing a modern workplace, providing agility to users, and managing the platforms on which your business can grow, requires a broad range of skills that are often hard to find, and often harder to sustain. Our Managed Cloud services deliver the capabilities your business needs without the overheads.

We are a Microsoft Solutions Partner, and our specialists know exactly how to deliver results and drive greater value for our customers.

Our Managed Infrastructure solutions are designed to provide comprehensive support for your physical hardware, ensuring that your IT infrastructure runs smoothly and efficiently.

Whatever the nature of your IT infrastructure, from physical server hardware through to network infrastructure, our Managed Infrastructure solutions provide the support you need during your digital transformation.

We understand that many businesses still rely on legacy hardware. We also understand the need for physical infrastructure to be supported to the same high standard as cloud infrastructure. That's why our managed infrastructure services are the perfect solution for hybrid environments.

Our Managed SaaS (Software as a Service) offerings provide businesses with the flexibility, practicality, and functionality of cloud applications, but with the level of professional support organisations require.

These platforms provide key roles within organisations, enhancing and adding to value to a Microsoft environment.

Applications like SharePoint Online and Dynamics CRM are the backbone of many businesses, with employees relying on the versatility the cloud platforms to work from anywhere.

Our Managed SaaS services enable that flexibility, bolstering IT support capabilities with hard-to-find specialist skills.

Keeping pace with Microsoft 365’s rapid updates is crucial for maintaining a competitive edge.

Our Microsoft 365 Evergreen IT service is designed to streamline this process, ensuring that your organisation remains efficient, secure, and cost-effective.

Our expert team monitors thousands of Microsoft 365 changes monthly, identifying and explaining the ones that impact your business. We support your digital workplace evolution, providing answers to your questions and challenges.

Join the many organisations that trust us to keep them informed and prepared for every change.