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Our values guide us in everything we do and help shape our culture and customer approach. Find out more about our values and meet some of our team.
 

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As a Microsoft Solutions Partner, we’ve been at the centre of the revolutionary changes that technology has brought to every aspect of life and we continue to stand by their side at the centre of tomorrow’s digital transformations.

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We understand our environmental responsibilities as a UK business and IT Managed Service Provider, and we understand how important it is for our customers to partner with responsible providers.
 

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Our team is made up of a diverse group of people from all around the world, and we all have one thing in common: we’re passionate about providing our customers with outstanding solutions.

Thinking of selling your IT business?

Core is a well funded Microsoft Solutions Partner with a 30 year history of being at the heart of control in IT.

We are supported by our bankers and have funds available for strategic business acquisitions. Together with our successful acquisition track record and a commitment to making deals happen, now is the perfect time to talk to us if you are considering selling your IT business.

If you are interested in discussing a potential exit of your IT business, please complete the form on the right. All correspondence will be treated in the strictest of confidence and a mutual non-disclosure agreement will be exchanged prior to any discussions taking place.

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Our workshops are designed to help you realise the value of Microsoft technologies in your business, gain real value from your investment and transform the way you work.

The workshops are a collaborative and immersive experience; our experts will work with you to identify your business objectives and establish the Microsoft technologies to help you achieve them.
 

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Our range of workshops covers every aspect of the modern workplace including productivity, collaboration, identity, security and compliance and communication, with interactive and engaging sessions that bring the art of the possible to life.

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Read more about the interactive workshops we offer, and how they can benefit your business by downloading our guide.

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Managed Services

Discover why Core is the first choice for many organisations looking to add flexibility, efficiency, and expertise to their teams.

Cloud Technology

From Microsoft’s leading platforms to bespoke cloud solutions, Core’s range of cloud technology solutions covers everything the modern workplace needs.

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Whichever challenges you face on your digital journey, Core's professional services team has a solution to help, from IT Project Management to our innovative Smart Services.

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Learn how technology can help to balance productivity with wellbeing for Frontline Workers.

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Why customers choose us

Since we were founded in 1990 and started our Microsoft journey, we have supported over 10,000 customers on their communications and collaboration projects, and with the introduction of Microsoft's cloud technology, have grown our capabilities significantly across Microsoft 365 and Azure.

What sets us apart is a talented and passionate team who truly love what they do, demonstrating boundless enthusiasm and dedication in every single project.
 

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"It was apparent from day one that Core had a depth of knowledge in Microsoft 365, which we simply hadn’t found anywhere else."

Greater London Authority

"Core has a lot of experience working with the public sector, which was definitely a benefit."

Angel Trains

"There’s such a good working relationship with Core, it’s like having another permanent person in our organisation."

Talbot

"We had a really good, down to earth relationship with a few of the guys, and they know what they are doing."

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Louise MahrraDec 18, 2018 11:52:14 AM1 min read

IT Desktop Management Process

A Managed Desktop service or Desktop as a Service (DaaS) allows users to access their application, files and emails wherever they need to and from any device. The desktop is hosted on the cloud and is maintained by a Managed Service Provider (MSP) like Core.

There are many reasons why a business would outsource their desktop management or request ongoing support for their desktops. Some of the benefits include:

  • 24/7 support from the MSP
  • Personalised desktop for your organisation
  • Security management through threat detection
  • Disaster recovery and backup management
  • Cost savings through outsourcing desktop management

In this post, we outline the desktop support process that we employ at Core. The diagram below shows the process:

Desktop support process of Core

The process is quite simple, and is as follows:

  • When there is an issue with the desktop, a support request can be raised through email or phone to raise a ticket
  • The service desk receives the request and logs it onto the system; the case is assigned to an analyst
  • The analyst reviews the matter and works with the person who has the issue to resolve it
  • The analyst resolves the issue or escalates it if it's beyond their capabilities
  • Once the issue is resolved, the case is recorded for future issues, and the ticket is closed

Core provides 2nd line analysts on the phone to provide a more technical level of support that some organisations require, as part of their SLA. As we offer 24/7 support, 1st line analysts are available at night, but the ticket is never escalated to the 2nd line team.

Core has a high-drive for first-time resolution. Tickets are only escalated if:

  • There is a need for 3rd line support either due to restrictions to the access the analyst has, or technical expertise
  • The issue has to be reviewed and resolved by a more specialised team, e.g. CRM
  • It is not a managed service account (e.g. SharePoint only)

A well-defined process makes it easy for a business to continue operating without delays. This is something that Core offers to our clients and is one of the main drawing points of our service.