IT Service Desk
Why should you choose Core as your IT Service Desk?
Because you’ll get a team that feels like an extension of your own—always on hand, quick to respond, and built around the way you work.
24/7 Outsourcing
Fully outsourced Service Desk function.
Incident logging
Incident logging and triage to 2nd and 3rd line teams.
Shift-Left
Our focus on first-time fix will keep your employees productive.
Escalation
Third-party escalation and management.
Specialised team
Dedicated team for your business.
ITIL Frameworks
Follows ITIL v3 and v4 frameworks.
Our shift-left approach
The shift-left strategy is at the heart of our service, enhancing business knowledge and contributing to consistently high FCR rates of 75% or more.
By incorporating this approach as a standard feature, we challenge the conventional workflow and propel resolution and fulfilment duties directly to the IT service desk.
This strategic move adds immense value by enabling our engineers to resolve incidents on the spot, significantly reducing the need for escalation.
World-class user satisfaction
We put customer satisfaction at the heart of everything we do, and it shows—our IT service desk has achieved a Net Promoter Score of +80, far surpassing the ‘World-Class’ benchmark of 70 and reflecting our strong commitment to delivering an exceptional user experience.
Core IT Service Desk
Our Managed Service Desk has been developed with the end user in mind, focusing on first-time fix, effective communication, and continual improvement.
Ready to elevate your IT support experience
Don’t let IT challenges slow your business down. Contact us to learn more about how Core can transform your IT operations, enhance user satisfaction, and contribute to your success story.
Speak with one of our experts to tailor a support solution that aligns with your unique needs.
What our customers say about us
Core have been outstanding to work with. They really listened to what we were trying to do, talked through all of their ideas, and fully explained the pros and cons involved while taking into account our long-term business goals.
Over the years, Core and the University of Law have built a strong relationship based on trust, expertise and knowledge. Core has always listened to and addressed our specific needs, before tailoring a specific and precise solution, whether that be delivering a successful SharePoint Online project, or when approached for some guidance or advice around Dynamics 365 licensing. We very much look forward to collaborating on future projects with Core.
It was apparent from day one that Core had a depth of knowledge in Microsoft 365, which we simply hadn’t found anywhere else.
With pre-purposed training modules and the ability to tailor training to our specific needs, Core ticks all the boxes. What may have taken weeks to prepare by way of training materials, instead took only days.
Core have helped us with various projects, from initiation to delivery for web development to app deployments, and they have always shown a high level of expertise and creativity. Core is not just a solution provider, they are also a trusted advisor who take time to understand our needs and goals to ensure our investment delivers value to the business. In an age where supplier engagement can be painful, it has been a pleasure working with Core since the outset!
