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Core NewsroomJun 27, 2023 2:15:20 PM3 min read

Evolving Landscape of the UK IT Managed Services Market

Leading technologies, services, and cost savings initiatives for Public Sector organisations.

This blog explores the significant changes witnessed in the UK IT managed services market since 2020, with a specific focus on the public sector. The rapid advancement of technology, coupled with evolving market dynamics, has led to new trends and opportunities for organisations seeking managed IT services. Here we highlight the leading technologies, innovative services, and cost savings initiatives that public sector organisations can leverage to enhance their operational efficiency and deliver better services to citizens.

The IT managed services market in the UK has experienced notable transformations since 2020. The convergence of cloud computing, artificial intelligence (AI), and cyber security has reshaped the landscape, providing organisations with advanced tools and solutions to optimise their IT infrastructure. The public sector, in particular, has been seeking ways to adopt innovative technologies and streamline operations while ensuring cost-effectiveness and data security.



Changing Technologies 


Cloud Computing

Cloud adoption has become a cornerstone of IT managed services, enabling organisations to reduce infrastructure costs, enhance scalability, and improve data accessibility. The public sector has embraced cloud solutions, migrating data and applications to secure and reliable cloud platforms, such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).

Artificial Intelligence and Machine Learning

AI and machine learning technologies have revolutionised IT managed services. Public sector organisations are leveraging these technologies to automate processes, improve decision-making, and enhance citizen services. AI-powered chatbots, predictive analytics, and natural language processing (NLP) are being utilised to streamline operations and deliver personalised experiences.

Cyber security

With the growing threat landscape, cyber security has become a top priority for public sector organisations. Managed security services, including threat monitoring, incident response, and vulnerability assessments, are crucial for protecting sensitive data and ensuring compliance with regulatory requirements. Advanced technologies like blockchain and zero-trust architecture are also being adopted to bolster security measures.


 

Innovative Services 


Remote Infrastructure Management (RIM)

The COVID-19 pandemic has accelerated the need for remote IT infrastructure management. RIM services allow public sector organisations to monitor, manage, and secure their systems remotely, minimising downtime and reducing costs associated with on-site IT support.


Data Analytics and Business Intelligence

Extracting actionable insights from vast amounts of data is essential for public sector organisations. Managed services providers offer data analytics and business intelligence solutions to help organisations make informed decisions, optimise resource allocation, and enhance service delivery.


Robotic Process Automation (RPA)

RPA enables the automation of repetitive tasks, freeing up human resources and improving operational efficiency. Public sector organisations can leverage RPA to streamline processes, reduce errors, and enhance citizen services without significant upfront investments.


 

Cost Savings Initiatives 


Virtualisation and Consolidation

Virtualisation technologies allow organisations to maximise the utilisation of their server infrastructure, reducing hardware costs and energy consumption. Consolidating servers and applications onto fewer physical machines can result in significant cost savings and simplified management.


Managed Print Services (MPS)

Public sector organisations often face high costs associated with printing and document management. MPS providers help optimise printing infrastructure, reducing print-related expenses, minimising waste, and enhancing security through print management solutions.


Unified Communications (UC)

Integrated communication platforms facilitate collaboration and improve productivity. By adopting UC solutions, public sector organisations can consolidate various communication channels, such as voice, video, and messaging, resulting in cost savings and streamlined workflows.

Robotic Process Automation (RPA)

RPA implementation enables the automation of repetitive tasks, freeing up human resources and improving operational efficiency. Public sector organisations can leverage RPA to streamline processes, reduce errors, and enhance citizen services without significant upfront investments.



The UK IT managed services market has undergone remarkable changes since 2020, driven by advancements in technology and evolving market demands. Public sector organisations can leverage leading technologies, innovative services, and cost savings initiatives to enhance operational efficiency and provide better services to stakeholders. Core has extensive experience in supporting public sector organisations including DEFRA, multiple colleges and universities, and many local councils.

To find out more about how we can help your organisation, get in touch today by emailing us at hello@core.co.uk or fill out our contact form and one of our team will be in touch.