Because people matter

We know that there’s more to a successful IT solution than simply installing some new technology. It won’t ever be truly successful until your end users adopt it and implement it into their day-to-day work.

Easier than it sounds, right? After all, change is often met with resistance, and new systems and technology can seem overwhelming or frustrating to many new users.

That’s why we have our Customer Success Programme – it’s here to get your people using the technology, so you can get on with what’s really important.

Core_People_Process_Technology_Graphic_DackBG_V1

Empowering your users

User adoption services from Core deliver positive and lasting business outcomes - by putting people at the heart of change.

At Core, we are committed to helping you provide the right technology to the right people, and ensuring they are empowered to use it. Our proven approach - which begins before a single piece of technology is even deployed - addresses the people and cultural change challenges that can threaten a successfully technology-led change project.

Customer Success Programme

Our programme is dedicated to your success. We have many features in place to ensure you and your employees get the most out of your new solutions, and have all the resources at your fingertips to drive business change.


Training Materials

You’ll have access to a Customer Success Hub (SharePoint site) which is full of resources to ensure your success. From how-to guides and training videos, to Microsoft updates and planning decks, the hub is your go-to for training material.

Live training sessions are also available. No more than two hours long, or twice per week, they’re recorded via Teams or Skype for Business. These are used for product demos, refreshers, and even as troubleshooting sessions – so you’ll always have everything you need at your fingertips.

104408_Core_7Steps_Graphic_V2 (2)

How it works

After you have activated your Cloud Solution Provider (CSP) – your licensing agreement between Microsoft Partners and Core Technology – we will automatically move your user’s data to the new licenses.

  • Sponsors – Create active and visible executive engagement
  • Champions – Engage and empower key employees to be the face of change
  • Communications – Communicate the business reasons for the change and explain how it will impact employees
  • Training – Gain knowledge and ability to help transition to the future state
  • Anticipate and Manage – Identify, measure, and counteract resistance
  • Adoption Monitoring – Measure adoption rates by country, business unit, etc. Analyse indicators and define action plans to enhance adoption
  • Rewards and Recognition – Celebrate successes and reward correct behaviour
Kat

Talk to our Customer Success Manager

Core’s Customer Success Programme is included as standard when you purchase your Microsoft licences through Core.

Kat Greenan

Customer Success Manager