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We feel our business is important to Core, and we feel seen and valued by Core. Obviously price and expertise are important too, and that’s what makes Core a winning team.

Alistair Trigg IT Manager, Hart District Council

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The Requirement

In 2015, Hart District Council faced the challenge of modernising its technical infrastructure to enhance its operational efficiency, collaboration, and overall service delivery. They needed a reliable technology partner who could align with their budget, offer the required expertise, and provide ongoing support. Alistair Trigg, IT Manager at Hart District Council, recalled, "We wanted a provider who was not only suitable for our budget, but had the expertise we required, would be available to support us when needed, and would make us feel like we were as important to them as they were to us."



The Solution

Core partnered with Hart District Council in 2015 to help them on their IT transformation journey. The council collaborated with Core to tackle various infrastructure projects that spanned different aspects of their operations over the years. Some of these projects and Core services included:

Migration to Microsoft: Core supported Hart in transitioning from Google to Microsoft, facilitating the migration of mail to Exchange and files into SharePoint. This laid the foundation for enhanced collaboration and communication within the organisation.

Office 365 Security Services: Core deployed Office 365 security services, incorporating multi-factor authentication (MFA), Azure Password Reset, Conditional Access, and single sign-on (SSO) to bolster data security.

Mobile Device Management: Core implemented Intune Mobile Device Management, empowering Hart to manage devices efficiently and securely.

Windows 10 Autopilot Trial: Core conducted a successful Windows 10 autopilot trial, paving the way for a seamless organisation-wide rollout.

Cloud Accelerator Workshop: Hart benefited from Core's Teamwork and Security Microsoft Cloud Accelerator workshop, enhancing their proficiency in leveraging Microsoft's cloud capabilities.

Smart Cloud Support: Core provides Hart with the flexible Smart Cloud Support service, enabling them to request assistance as needed.

“Core provides really cost-effective and flexible support in a model that works really well for Hart. Through Core’s implementation of advanced infrastructure projects, we’ve been able to offer a better experience for our communities, with the appropriate security and compliance we required.”

Alistair Trigg IT Manager, Hart District Council

The Results

Through our partnership with Core, Hart District Council has successfully transformed their technical landscape, achieved operational efficiencies, and seen a variety of benefits including:

Enhanced Technical Infrastructure: Through Core's expertise, Hart's technical infrastructure advanced significantly, positioning them ahead of their peers. This empowered their workforce to operate remotely and efficiently.

Efficient Remote Work: Hart's employees gained flexibility and the ability to work remotely, resulting in improved turnaround times for issue resolution and enhanced job satisfaction.

Cost Savings and Flexibility: Core's solutions enabled Hart to reduce costs and channel savings into strategic investments. This allowed the council to digitally transform rapidly and effectively.

Supportive Partnership: Core's unwavering support, exemplified by Account Manager, Natalie, and the entire Core team, ensured that Hart felt valued and supported at all times.

Expert Solutions: Core's engineers consistently provided tailored solutions that exceeded expectations, ensuring Hart received the best possible outcomes for their challenges.



Why Core?

When asked about their decision to renew with Core, and why they would recommend Core to other organisations looking for a managed service provider, Alistair Trigg, commented, “We know we’re a relatively small organisation, but Hart always wants to feel like our business matters to suppliers. Regardless of how small we are to Core, I never get the impression that you have customers more important than me. And we feel this from everyone at Core, from engineers and support teams, to the Sales team. We feel our business is important to Core, and we feel seen and valued by Core. Obviously price and expertise are important too, and that’s what makes Core a winning team.

Core provides really cost-effective and flexible support in a model that works really well for Hart. Through Core’s implementation of advanced infrastructure projects, we’ve been able to offer a better experience for our communities, with the appropriate security and compliance we required. Core has enabled us to save costs and channel those efficiencies into meaningful investments for our organisation. With the support of Core, we have been able to digitally transform faster and more effectively than some our local and regional government peers, and we feel that this has given us advantages in both a flexible hybrid working environment, and how we serve our communities.

I would highly recommend Core to other organisations looking for IT support, help on infrastructure projects, or managed IT services.”


 

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We help businesses transform through technology, and provide value-added support for solutions built on the Microsoft Platform. We do this by listening to your needs and understanding them, so you achieve the outcomes you need. Powered by Microsoft, we provide solutions that connect, secure and transform your business, improving the way you work and enabling you for future growth.

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Since the foundation of our business in 1990, we have supported over 10,000 customers on their communications and collaboration projects, and with the introduction of Microsoft’s cloud technology, have grown our capabilities significantly across Microsoft 365 and Azure.

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